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FAQs

Orders and Shipping

If you wish to cancel your order please email your order details ASAP 

[email protected]

Orders can only be cancelled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

If there's a mistake with your order, such as receiving the wrong item or missing a product, please contact us immediately. You can assist us in resolving the issue quicker by providing a photo or video of the item received alongside your order details. Upon verification of the error, we will ship the correct item to you and provide instructions on how to return the incorrect item. Your satisfaction is paramount, and we strive to correct any order issues swiftly.

All orders are shipped from our Warehouse located in Geelong VIC

Orders placed before 10am Monday - Friday will be shipped the same day


Shipping within Australia:

Free shipping available on all orders over $49.99 

Flat rate shipping of $9.90 on all orders below $49.99

Express Post: $11.99 for order above $49.99 - $15 for orders below $49.99


Orders default to WITHOUT SIGNATURE. If you require a signature for your delivery please contact us to arrange. Standard shipping is sent with Australia Post and Aramex and can take up to 10 business days for delivery. Express Postage is sent with Australia Post and is 1-3 business days for most locations in Australia.


Shipping to New-Zealand:

$5 for order above $49.99 - $15 for orders below $49.99


Yes we ship worldwide! Add your address to see shipping cost.


PLEASE NOTE THAT ONCE ORDERS HAVE BEEN DISPATCHED WE HAVE NO CONTROL OVER DELIVERY TIMES. As such we are unable to refund shipping costs paid where delivery has been delayed. Please be respectful to our team when requesting assistance resolving delivery problems.







Yes! Warehouse pick up is available. Our warehouse is open Monday - Friday (excluding public holidays) from 08:00 - 15:00.

We are located at 2/92 Balliang St, South Geelong.

General FAQ

To choose your size, measure the diametre of your nipple (not including the areola). Usually a comfortable fit will be your nipple measurement + 2-4mm. For example, if your nipple measurement is 12mm, we would recommend a 15mm insert.


We have 2 flange sizes - 24mm and 27mm. And flange inserts sold seperately in sizes 15mm, 17mm, 19mm and 21mm. If you require a flange insert, we would recommend using the 24mm flange as we find the inserts fit better in the 24mm flange than the 27mm.

Measuring nipples is really, really challenging! Please reach out if you need help with sizing.

If you scroll down on this page https://www.mumilk.com.au/collections/wearable-breast-pumps you will find a comparison table for our 3 pump models.

If you need more help, please email us [email protected]


Yes! Are pumps are closed system ensuring the hygiene and integrity of the breastmilk.

Mumilk breast pumps come with a charging cable. However, please note that a wall adapter is not included in the package.

Yes! A 15% discount code will automatically be applied to your cart when you add 2 pumps. Please note that discount codes cannot be stacked and no further discounts can be applied to this offer. Offer not applicable during sales periods for example Black Friday.

Alternatively, we also have our bundles which include 2 breast pumps, 3 reusuable milk storage bags and a set of milk collection shells. These bundles offer amazing value and can have discount codes applied! Check our our bundles here: https://www.mumilk.com.au/collections/mumilk-collection/products/bundle?variant=40393947218009



Please see below video on how to decant milk from our pumps and milk collection shells:

https://youtu.be/6z4BEQRXURc?list=TLGGVL30BKISPZkyNzA1MjAyNA


The inserts will sit inside your flange once assembled (see pic1) 
They will sit down flat so you can then start pumping (see pic 2)




If you encounter any issues with your Mumilk pump, please complete our troubleshooting form and provide all the necessary details for us to assist you. Sometimes, we may request additional information such as a video to assess the problem remotely. In the event that a replacement motor is required, we usually send out one without requiring a return of the faulty motor, under the condition that you retain the original for the remainder of your warranty period.

In special cases where a warranty claim is raised a second time, we may ask you to return BOTH the original and the replacement motors for a physical assessment. Kindly note that failure to comply could result in the inability to process your warranty claim. This process is initiated in good faith and is based on the details you provide. A new motor will typically be dispatched to you, and tracking information may be provided for your convenience.

If the unit has suffered accidental damage not covered by warranty, we may offer a discount for the purchase of a replacement motor. However, please keep in mind that certain warranty conditions must be met, such as being the original purchaser or having the item bought from our website.

Our warranty covers a period of 12 months from the date of purchase. During this time, if you experience issues with your pump that are covered by the warranty, we may offer options such as repair, replacement, or troubleshooting assistance. Please be aware that the warranty is limited to this duration, and any orders outside of this period may not be eligible for warranty service. We have also added to option of purchasing an extended warranty (2 years). Please contact us if you have any other questions! 

Our warranty is not transferable. Pumps not purchased directly from us or from an authorized retailer will not be covered by our warranty.

Refunds - New/unused products

We accept returns on new/unused products within 30 days. Please post your return items to:

Mumilk Returns
2/92 Balliang St
South Geelong, Vic, 3220     


Please include a note in your package with your order number. Note, a $15 restocking fee will be deducted from your return.


Refunds - Used products

We are committed to ensuring customer satisfaction with our products. If there's a fault with your pump, we will replace it for you. Refunds are not typically provided. If you are experiencing an issue please email us [email protected] so we can help!

We understand the importance of satisfaction with our breast pumps. Unfortunately, we do not accept returns on pumps that have been used. However, we are committed to assisting you with troubleshooting to resolve any issues you're experiencing.

If you encounter discomfort or ineffective output, this could be related to the flange size. Check that your nipple is centered during pumping, use the massage function before expressing, start at a low intensity level, and only increase to a comfortable level. Additionally, applying a small amount of nipple balm before pumping may also help with your comfort.

In the unlikely event that the device fails, it would fall under our Warranty, and we would either offer a free repair or a replacement, as stipulated on our website.

Yes! If you are interested in stocking Mumilk please email us [email protected] for more information.

We are happy to assist our customers in getting reimbursed by their private health providers. You can easily request a tax invoice for your purchase which includes all the necessary information for your claims. Each tax invoice provided by us can include the following details:

  • Business name and ABN
  • Item description and amount paid
  • Order date
  • Customer's full name
  • Provider details

Just reach out to us with your order number, and we will attach a copy of your tax invoice to our correspondence.. Please feel free to provide us with any additional requirements your health fund may have, and we will do our best to accommodate them.

Yes, all of our breast pump parts are BPA and phthalates-free. We commit to ensuring the safety and well-being of our customers and their little ones.

The Double or Twin pack of pumps simply means you will receive 2 x pumps! This means if you are wanting to purchase 1 for you and 1 for a gift you can absolutely do this.


Yes! All spare parts for our breast pumps are available to purchase individually or as full set (The Lot). Visit our Parts page and choose the part & pump model you require.

https://www.mumilk.com.au/collections/breast-pump-parts/products/spare-flange

Our breast pumps come with either a 24mm or 27mm flange.

We also have flange inserts sold separately in sizes 15mm, 17mm, 19mm and 21mm.

Inserts can be found on the website here - https://www.mumilk.com.au/collections/breast-pump-parts/products/flange-insert

24mm and 27mm flanges may also be purchased from the spare parts page of the website. Please ensure you select your pump model (Original, Pro or Ella).

https://www.mumilk.com.au/collections/breast-pump-parts/products/spare-flange?variant=40385010204761

The Ella

Please see this You Tube video on how to assemble the Ella

https://youtu.be/kQYZMzy56to?list=TLGGw81FolDymcgzMTEwMjAyNA

Please visit the YouTube link below for an instructional video on how to use the Mumilk Ella breast pump

https://youtu.be/kQYZMzy56to?si=ZBEwI6s4USfncKmk

If you have NOT been successful in using your Ella we would love to go through some troubleshooting with you so that we can help determine what is going wrong. Please email us [email protected]

If you have been successfully previously using your Ella and feel you have had a loss of suction, it may be time to replace your parts. The part which requires replacing most frequently is the valve. Note, a spare valve is provided in your box so if you haven't already used this please try changing your valve. 

If your pump isn't creating suction, we recommend you email us a video [email protected] to help diagnose the issue. Please send us a video following these steps:

  1. Attach the diaphragm only to the motor.
  2. Set the pump to express mode at level 12.
  3. Ensure the diaphragm is pushed all the way onto the motor with no gaps.

This will allow us to assess the suction and listen to the motor´s performance. The video is a crucial step for us to be able to assist you effectively.



Depending on how frequently you use your pump, silicone parts need to be charged fairly regularly.  On average you should change the Valve every 3 months. The diaphragm, milk catcher flange & Flange Inserts every 4-6 months. This is due to wear and tear/deterioration of the materials. 

The Pro

Please see below You Tube video on how to assemble the Pro

https://www.mumilk.com.au/pages/how-to

Please visit the YouTube link below for an instructional video on how to use the Mumilk Pro:

https://youtu.be/u7dG69nBDN8?si=4jCOcY9_g1LBoMdI

Please find attached User Manual for The Pro

PRO manual instruction.pdf1MB


The lights on your pump motor indicate different modes of operation. If your pump motor shows a purple light, it means that the motor is set up to work with two pumps simultaneously. This mode was designed to allow 1 motor to operate 2 pumps, but please note, it requires cords and wires which makes it not handsfree. In this mode, the suction is much stronger because the motor needs to pump more. To switch between the white light mode and the purple light mode, you need to press and hold the plus button for the purple light mode or the minus button for the white light mode. If you notice that your pump is not performing as expected, or if the light has changed from your usual setting, try long pressing the relevant button to switch to the desired mode. This action can help reset the motor to the correct mode for your needs.

If you have NOT been successful in using your Pro we would love to go through some troubleshooting with you so that we can help determine what is going wrong. Please email us [email protected]

If you have been successfully previously using your Pro and feel or can hear a difference in the suction sound, please check the lights on top of the motor. If they are purple, please do a long press of the minus button to change back to white light mode. If this does not help or the lights are already white it may be time to replace your parts. The part which requires replacing most frequently is the valve. Note, a spare valve is provided in your box so if you haven't already used this please try changing your valve. 

You can check the suction of your motor following these steps:

1. Set the motor to express mode level 12

2. Press the motor (no parts attached) to the palm of your hand - can you feel the suction?

If the suction feels strong, this indicates the motor is working and suggests you have a part/s that require replacing.

If you cannot feel any suction, or the suction feels weak, please complete the following warranty form https://www.mumilk.com.au/pages/troubleshooting-warranty-form  


Depending on how frequently you use your pump, silicone parts need to be charged fairly regularly.    On average you should change the Valve every 4-5 weeks. Diaphragm every 6-8 weeks. The Flange & Flange Inserts every 5 months.  This is due to wear and tear/deterioration of the materials.  

The Original

Please visit the YouTube link below for an instructional video on how to use the Mumilk Original:


https://youtu.be/HV-DzO9Xa_k?si=BwnDCG5uxyvzDRNa

Please find attached User Manual for The Original

MM S10 Pump.pdf6.8MB


Please see below You Tube video on how to assemble the Original Mumilk Breast Pump

https://www.mumilk.com.au/pages/how-to

Depending on how frequently you use your pump, silicone parts need to be charged fairly regularly.    On average you should change the Valve every 4-5 weeks. Diaphragm every 6-8 weeks. The Flange & Flange Inserts every 5 months.  This is due to wear and tear/deterioration of the materials.  

Reusable Breastmilk Storage Bags

Yes! Your Reusable Breastmilk storage bags can be washed and sterilised as you would breast pump parts or a bottle.

We recommend using whiteboard marker!

Washing, Sterilising & Storing Parts

Sterilisation Methods recommended for your Mumilk products:

  • Steam Sterilisers
  • UV Sterilisers
  • Boiling Water Method: put parts in clean bowl and pour boiling water over top of parts. Allow to sit for 5-10 minutes

We do not recommend boiling on the stove or chemical sterilisation methods ie Milton products.


Please see below You Tube video on how to wash and sterlise your parts

https://youtu.be/zFTjFLdK34s?list=TLGGLexjSQUqB9UzMTEwMjAyNA

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